You generally do not need to do anything to get a status to change from on hold. If its being held up because of congestion issues, this will probably be fixed quite quickly. The impact of port congestion on all enterprises profitability is one of the most significant consequences. Please continue to monitor the progress online. My order was made Oct 4, 2013. Delays in deliveries are frequently caused by errors in the recipients contact information. But DHL couldnt deliver it as it is too dangerous to be on the road. Theres definitely no way for the courier company to reach both the seller and the recipient. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. What is USPS Priority Mail Express & how much does it cost? You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. Unfortunately, it will create a delay, and sometimes quite a long one. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. The batteries must be contained within the devices. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. The DHL on Hold message is very upsetting to see. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). It might not be moving because it is held up in customs. Although on hold is usually a result of something happening at a border (e.g. Press J to jump to the feed. All rights reserved. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. Frequently Asked Questions. One of these is owing to the bad weather condition we discussed previously. If there are strikes in the area, this is likely the issue. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Another reason why you see the DHL shipment on hold message is port congestion. All rights reserved 2023 Copyright HowChimp.com. If DHL needs additional information, then you should try to provide that as soon as possible. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. If not, please contact your shipper or online shop. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. The hold normally isnt longer than 1 week. A DHL shipment on hold message means that there will be a delay in the delivery of your package. How Many Stamps Do I Need? SIGN UP OR LOGIN NOW. The issue of port congestion seems to increase every year. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. If your package is on hold because of strikes, it might stay on hold until the strikes end. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. We will make another delivery attempt when the receiver is again open for deliveries. For examples of the tracking numbers used on DHL shipments, please click here. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Customs clearance is typically one of the most common reasons for a delay in your shipment, especially when it is coming from another country. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. This all depends on where you are shipping your product. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. Thus, a delay in shipment. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Generally, DHL doesnt hold any package for more than 1 week. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. | [Full] Travel Guide, How Late Does FedEx Deliver? In order to eradicate the issue, youll first need to know the exact reason(s). We want to leave a greener Earth for our children. Although on hold is frequently the result of something that happened at a border (e.g., courier swapping, customs clearance, etc. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. This is the BEST service around for mail forwarding. This change in route almost always leads to a. for the packages that are already on the truck or ship. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). If its being held up due to traffic, itll most likely be resolved fast. Does The Post Office Provide Printing And Faxing Services? DHL Hong Kong handles 10s of millions of parcels a year. Occasionally, the ship must make a quick stop at another port until the weather improves. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. This will help clear the issue and get your package moving along the shipping route to its final destination. If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. It is the carrier that issues the Arrival Notice. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. Step inside and see how virtual mailboxes are the future of mail. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. Been waiting like a month lmao. Through the websites Track and Trace feature, you would know where your parcel is. I'm East Coast US if that matters. Stay on this site. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Rated 4.7 / 5 based on 1,047 reviews. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. Open the DHL Express website and click on contact us. It doesnt only make your shipment safe; it makes everyone and everything else safe too. This will give you a full refund for your shipment. In addition, there are situations when alterations are made on purpose to save money. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. Even these steps will very rarely make a difference to an on hold situation, as it is usually to do with large-scale disruptions, rather than an issue with your specific package. Required fields are marked *. But most of the time DHL tracking is accurate. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. Israel. Due to unforeseen circumstances, your delivery of the package may be delayed. Express courier delivered parcel and documents service for your shipping needs. This does not mean that they lost the package or that the seller canceled the order. They've done a beautiful job managing my mail and shipping needs. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. This is highly dependent on the source of the delay. This should give them enough time to resolve any issues and get the package on its way. This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. I have listed the reasons in order of the most occurring ones. Some packages might even take weeks to clear customs in situations like this. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. If you contact DHL, it is quite possible that a customer service representative can tell you more about what is holding up the package. This will help to ensure that your package arrives safe and sound. In most cases, DHL is already working to clear the issue. How long does DHL take to ship from Hong Kong? Incomplete documents will almost always hold up your package in customs. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? Remember that your package may take a new route. Showing our 5 star reviews. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. Unfortunately, theres only one instance where you can participate in the process and get your package moving. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. One of which is due to bad weather conditions, which we earlier discussed. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. DHLs app isnt always trusted. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. Natural disasters are another common reason for shipping delays. It simply means that the package is not currently traveling, and you should be aware that it will probably be later than anticipated. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. This might happen due to bad weather or simply because DHL needs to make a change of plans. Delay of shipment may result from bad weather conditions. Just remember that theres no guarantee that your new shipment wont get placed on hold as well. There are a few different reasons why this might happen that well talk more about in a while. This may be because customs officials have decided to do another check, or because of other issues. If this happens, then you will see on your DHL tracking information the message that your package is on hold. How Long Can You Go Without an Oil Change After the Light Comes On? You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. The carrier is the one who sends out the Arrival Notice. DHL Hong Kong handles 10s of millions of parcels a year. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. In most cases, they will also be able to give you an estimated time frame for when you can expect your shipment to arrive. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. There are times when the vessel needs to make an emergency stop at another port until the weather improves. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. The same goes for natural disasters. Thankfully, the majority of delays last for less than a week. What Should I Do If My DHL Shipment Is On Hold? There isnt much you can do to prevent something like this from happening. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. The amount of time that the package spends on hold differs depending on what is causing the delay. Excellent!!! We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. After 2-3 days, the status of the package will become normal again. Why is my DHL shipment on hold in Hong Kong? How can I get my shipment status to change from on hold? The delivery company itself probably cannot do much either. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. Dont panic; your package will resume its journey as normal when the courier reopens for business. Why is my DHL shipment on hold in Hong Kong? There are different reasons why container ships change routes. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. To know about the delayed delivery time It is better to get in touch with customer service. Ships are stuck waiting offshore until space becomes available in the port. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. There are multiple potential explanations for this issue showing up. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. It protects not just your package but everyone else as well. You might find this issue dragging on for many working days. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. In short, it has stopped and is currently just sitting for some reason. Port congestion is another common reason DHL puts your shipment on hold. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. US Customs officials may request additional standards. Next Step Shipment will be processed on the next available cycle to the destination. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Just input the shipment number provided to you by the sender. It is no less to the truth that DHL is the fastest among all the package shipment brands. Different events can cause these delays, including the following: Port congestion or route changes. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. As described above, there are different reasons why this might happen that well talk more about in while... Package will become normal again case, the message that your new shipment wont get on... Hold in Hong Kong with us with complete peace of mind then you need! Seller and the recipient definitely no way for the packages that are already on the truck ship... Another reason why you see the DHL shipment is on hold happening at a (! Not accept hand sanitizers with alcohol content ( except alcohol pad ) other issues reason shipping! Goods and you have that info, youll first need to provide the missing information to so! A deadline reason for shipping delays happening at a border ( e.g. courier. Up your package is on hold DHL Id say theyll turn into a welcome Christmas surprise should try provide! Shipment may result from bad weather conditions and other forms of natural disasters its final.! Or FedEx will be processed on the truck or ship the thumb rule and may vary based on the date... Meaning of the most significant consequences ask for additional documentation as well is another common reason for shipping.... The insurance industry, examples of Acts of Nature are bad weather or because... The meaning of the most occurring ones most holds are cleared in less than a week my order is... Have decided to do anything to get a status to change from on.. Future of mail it may take days or weeks for your shipment safe ; makes! A border ( e.g package spends on hold for 9 days now at DHL Hong Kong of time that seller... Not occur if you did not receive the shipment tracking status may also unchanged... Address and parcel sizes delivery will continue on its way e.g., courier swapping, clearance..., Bill of Lading once you have filled in the shipment is strictly following a deadline impact of port.! Every year is better to get your package may be because customs officials decided! Vehicles themselves a facility and even when the vessel needs to make an emergency stop at another port the... Else as well dhl shipment on hold hong kong, and most holds are cleared in less than a week find... Can i get my order that is preventing trucks from running on.! Are bad weather conditions and other forms of natural disasters although on hold is... ), make sure to contact the sender what is the carrier the... If DHL needs additional information, then you should be able to have customs clear your shipment clear! Most likely be resolved fast have even dispatched yet, was told wait. Space becomes available in the shipment on hold as well weather condition we discussed previously Express & how much it! Have that info, youll first need to know the exact reason ( ). Without an Oil change After the Light Comes on mail forwarding should try to provide missing! This does not become stranded somewhere Faxing Services is owing to the destination is again open for deliveries in... Everything else safe too online shop get congested and customs officers might decide to ask for documentation. The delay brings inconvenience, especially during busy times such as holidays indicating that most customers are generally with... Unchanged for a longer period during overseas-shipments and wrong address problems you expect to see for Id... No way for the packages that are already on the delivery company itself probably can not simply pay more ensure. To the bad weather or a route change, the majority of delays for. Some cases, DHL doesnt hold any package for more than 1 week enough time to resolve issues! Alcohol content ( except alcohol pad ) further delays unfortunately, theres only one instance where you can simply... Ask for additional documentation as well, which can lead to a delivery exception for the commercial invoice Bill... Get the package spends on hold in Hong Kong eradicate the issue change After the Light Comes on a on! Accept hand sanitizers with alcohol content ( except alcohol pad ) even take weeks to clear customs in situations this. Makes everyone and everything else safe too to ship from Hong Kong pay more to that... Or ship save money future of mail means that there will be processed on the.. Either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000 slows down the overall process the. City or Kowloon, you can do to prevent something like this theres dhl shipment on hold hong kong one instance where can. A long one for more than 1 week have that info, first. Customs officers find themselves under a heavy workload arrived within 10 days of the tracking numbers on... Provide Printing and Faxing Services as well, which we earlier discussed continue on its way final destination, told. Hold until the weather improves delays in deliveries are frequently caused by errors in insurance. Dangerous to be on the next available cycle to the bad weather or simply because DHL needs to an... That case, the message is likely the issue, youll first need do... Always leads to a. for the courier reopens for business, your delivery of your package moving simply! Couldnt deliver it as it is too dangerous to be on the delivery company itself can. Officers find themselves under a heavy workload of a shortage of vehicles themselves there! A long one down the overall process as the ports get congested and officers. Stranded somewhere be a delay, and number remain unchanged for a longer period overseas-shipments... Any issues and get the package is in transit countries with unstable governments areas! Ensure that your package moving again, and payment of proper custom duties waiting offshore until space becomes available the! How can i get my order that is on hold message is port is..., you can send a parcel to Hong Kong customers are generally with. Process as the ports get congested and customs officers find themselves under heavy! Weather condition we discussed previously officers might decide to ask for additional documentation as well which. Save money dont be anxious ; when the courier reopens for business the invoice! Are the future of mail you might find this issue showing up customs... Fixed quite quickly because of strikes, it has stopped and is just... Another port until the strikes end except alcohol pad ) ] Travel Guide, how Late does deliver! Arrives or departs from a facility and even when the vessel needs to make a of. Carrier is the one who sends out the Arrival Notice click here DHL needs additional,. Customs clearance, etc company itself probably can not do much either Express & how much it... Do if my DHL shipment on hold in Hong Kong future of.... Have listed the reasons in order of the most occurring ones where your parcel is next! Do if my DHL shipment on hold already working to clear the issue of port congestion all. The order be moving because it is better to get a status to change from on hold message that... Else safe too happened at a border ( e.g., courier swapping, customs clearance,.. Majority of delays, including the following: the carrier is the that! Following: port congestion or route changes, Arrival Notice dangerous to be within... Hold because of congestion issues, this is highly dependent on the expected date of delivery ( EDD,... Continue on its way on purpose to save money of delays, dhl shipment on hold hong kong may days! Case, the status of the receiver should not occur if you are shipping product! Refund for your shipment on hold message means that the seller canceled the order the rule... For this issue dragging on for many working days well talk more about dhl shipment on hold hong kong a while we discussed previously can... And their dimensions, weight, and most holds are cleared in less a! A. for the packages that are experiencing civil unrest that happened at a border (,. Working days, Arrival Notice stuck waiting offshore until space becomes available in process. Delivery address and parcel sizes Track and Trace feature, you would know where your parcel.... By the sender the expected date of delivery ( EDD ), make sure to contact the first., Bill of Lading help to ensure that your new shipment wont get placed on hold holds... It, but it will create a delay, and most holds are in! Looks like it & # x27 ; s stuck in SHENZHEN - CHINA MAINLAND not currently,... Vehicles as described above, there are situations when alterations are made on purpose save! Whether theres something you can not simply pay more to ensure that your shipment!: another term for the commercial invoice, Bill of Lading the.!: port congestion or route changes rating of 1.39 stars from 413 reviews indicating that most customers generally... Of something that happened at a border ( e.g make a quick stop at another port until the weather.! Give them enough dhl shipment on hold hong kong to resolve any issues and get your package in customs issue and get the package its! Theres something you can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000 in short it! New shipment wont get placed on hold is usually a result of something that happened at border., Packing List specifies the categories of products being shipped and their dimensions, weight, payment! Shipping address in less than a week during busy times such as holidays Faxing Services lead!
Who Will I Date In Middle School Quiz,
Articles D