For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you have general questions or concerns, please contact Domino's customer support team. Culture. GameStop Profile and History . Service 81 Value 71 Shipping 73 Returns 70 Quality 66 I was going to buy a 3DS XL and some games. This company is a bunch of scammers and should be shut down. It's taken a toll. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. They laugh and said that I should have preordered directly from the store location. I was sent an email with an offer for a 3 month xbox live membership for $12.99 I ordered online and gave my information. * Customer Support Team With so many daily responsibilities, the last thing we need is to waste time on complex bureaucratic processes. No answer? Saturday October 8th, 2022 I went into a game stop in the Green acres Mall in Valley Stream an saw them on sale. I have no idea how this is even legal. Dont waste time and nerves waiting on holdDoNotPay offers a much more convenient alternative! Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. I used to be an advocate of Gamestop, but now I avoid them at all costs. We were told that the information is being reviewed by the escalation team as loss preventions. Explore reviews by category. Call 1-800-883-8895 Email us I am really disappointed with how this has turned out. Customer Care Team: Click here to provide feedback. Our content is intended to be used for general information purposes only. For what it is worth, I submitted a complaint with the BBB (not that I expect that to go anywhere either). Points expire after a year and this is Gamestop's way of cheating customers. The purpose of this site is supply you with their phone number and address as well as share your thoughts about GameStop. In fact I had to piggy back from an old email to get a response back and it was a generic reply back with no resolution. Gamestop has not tried resolve this issue at all and they treated the issue as if they didn't care. The clerk fixed that idea. Desired outcome: Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Ask our Customer Service Team! I also am having the same problem with the code and the email for the rewards with the call of duty 2 game i was also told they can not help me and i purchased the care package which cost me way over $200.00. Whoever got the package must have sent it back as required by law, but GameStop won't do anything and have my money and product too. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. As the video game industry is evolving, so are we. Come play Nintendo Switch games, Special Edition Pokmon Switch OLED, giveaways, and more start at 12 PM. GameStops Board of Directors sets the standards for the organizations directors, officers and employees. Thats why DoNotPay has developed multiple products that will help you draft all kinds of legal documents in minutes! Discuss the issues you have had with GameStop and work with their customer service team to find a resolution. This isn't even the first issue I have had with your online orders. Let me know if anything additional is needed to resolve this. GameStop is a multinational company founded on 1984 by Leonard Riggio, Daniel DeMatteo and Richard Fontaine with its headquarters located at Grapevine, Texas, U.S. and key people behind it being Ryan Cohen (Chairman) and Matt Furlong (CEO). Contact Us | GameStop Home Contact Us Contact Us Send us a message and we'll get back to you as soon as possible. GameStop sent a tweet on Twitter that online ordered would be shipped out with the preordered bonus. Submit a complaint and get your issue resolved. District Manager, Retail in Raleigh:. When the game was released in January. This review was chosen algorithmically as the most valued customer feedback. G 7 HEADQUARTERS G ATHLETICS WALMART G BASS CORPORATE OFFICES G BY GUESS CORPORATE OFFICE PHONE NUMBER G E BUILDING HEADQUARTERS G E CORPORATE OFFICE G E HEADQUARTERS G E MONEY BANK CORPORATE OFFICE PHONE NUMBER G E WORLD HEADQUARTERS G F CORPORATE OFFICE G F FINANCIAL GROUP CORPORATE OFFICE Matt Furlong is the chief executive officer of GameStop. I will LAUGH when I see their new plan with selling apple products sink along with their already failing company. I called around 6pm and he interupted me and said they were closed for me to call another time and hung up on me. i droe about an hour there and back and that was three months ago and still havnt gotten my check and now nobody will answer mt phone calls. It was on the top shelf so I ask for help with getting it down. the manager walks over, kicks him off, and tells us our thing has expired. Alan Attal is an e-commerce executive and entrepreneur with more than two decades of experience building and managing businesses. Desired outcome: They use stock photos so what you think you're getting is not always the case and there is no way of knowing. About. It sells new and pre-owned video game hardware, video game software, pre-owned and value video games, video game accessories, and digital products, such as downloadable content, network points cards, prepaid digital and prepaid subscription cards, and digitally downloadable software, as well as collectible products . They price gouge by raising prices on merchandise that was cheaper a year ago because it's old to now its price as new and also they give you very low for trade in value and then resell for 4 times the amount. Mr. Cohen led the company through its successful sale to PetSmart Inc. prior to stepping down in 2018. I traded in 4 games & couldn't find anything at the time that I wanted to purchase. and no talked they said they would give me a call back. Horrible, Horrible, Horrible policies!!!! Thats exactly what DoNotPay enables you to do! Jim's responsibilities at GameStop include global information security strategy, operations and governance. People also viewed. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. I do not believe there is an actual customer service department. GameStop was founded by Leonard Riggio, Daniel DeMatteo and Richard Fontaine. Would like a refund - the amount was $500!!! While we cant make support agents respond faster, we can call them and wait for them to pick up in your place. +1 (817) 424-2000. Ive called you. It's now more than a week later and I haven't gotten the refund, a confirmation I will be getting a refund, and my latest inquiry to customer service has not been answered. When I bought charger I was told it was compatible with all phones it does not work with my phone. Consumer Care Contacts. I was told by mgmt i would get better deal with the bundle so I bought it Got the unit home, showed it was checked by a mike and was in working condition. Some lady threatened to call the "Attorney General" on me because her Husband traded in their sons Xbox without asking. Once they do, well notify you, and you can come back to speak to them. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Click here to get notifications about new complaints of GameStop. we typed in our address and he said that he was sorry. Went to the Fairview store with my son to purchase a PS5 console. I have reached out to GameStop three times online and have called twice. Mr. Cohen has extensive experience in retail, technology and e-commerce. GameStop reviews & complaints 244 complaints 59 resolved 185 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile Resolved "Borderlands 3 ultimate edition" Resolved "false advertisement" Resolved "Hurricane Operating Hours" Resolved "unsealed games at new prices" Resolved "crappy employee!" Did not give me any resolution refused to give credit was rude and hard to deal with. I've had more than one computer and email server and the code never gets sent to any of them. Still, listening to automated messages on repeat for 15+ minutes is enough to drive even the most patient of customers crazy. On Jan. 19 I ordered two games for $71. Check out the table below to see some of the questions youll be able to find answers to on GameStops FAQ page: If you dont find the answers you need, contact GameStops customer service by using one of these contact methods: To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. A new name, GameStop, was selected for the 20 new strip mall outlets. I bought a used (mistake) PS4 259.00 from gamestop, the eject disc button did not work, so I was using the eject button while playing the game. Pros good culture, cash incentives Cons no work/life balance, poor management, dirty Was this review helpful? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. She has a bachelors degree in Finance from Wuhan University, a masters degree in management from the HEC School of Management and a masters in Business Administration from the London Business School. REALLY? i went to the front of the store with my mom and he gave me the price. It is now 6 month since I have had any resolution to this problem. the culture keeps me there. How To Contact GameStop Customer Service Over the Phone To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. Desired outcome: The latest complaint Borderlands 3 ultimate edition was resolved on Mar 17, 2022. 1-800-883-8895 care@gamestop.com Name Email Order Number (optional) Message 2000 characters left On Jan. 19 I ordered two games for $71. Initial GameStop complaints should be directed to their team directly. Today is the day! Gamestop continues to be a company which doesn't care about its employees and is too money hungry to see it's flaws. I shouldn't have to purchase an extended warranty to exchange an unopened order! Press question mark to learn the rest of the keyboard shortcuts. Jim Grube is a business and finance executive with more than two decades of corporate experience. I purchased Kingdom Hearts for PlayStation 2 from GameStop while slow response time and two errors on one order, bad customer service / attitude problem. I tried several times. Code of Ethics for Senior Financial Officers, Nominating and Corporate Governance Committee, Strategic Planning and Capital Allocation Committee. Filed a BBB complaint against them and they responded On their time. Write A Review For Gamestop Corp Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. I reached out to them multiple times because I went out of town for a very important work meeting. I would like an apology from both parties and my refund plus gratuities for all the anguish I have gone through. Desired outcome: Its location on this page may change next time you visit. James Cauley. Refund or replacement item sent. I purchased a video game on 2/12/23 for $18.99 for my son. The past few years have been turbulent for GameStop. A $15 store credit for my 15,000 points. That makes no sense at all. I don't give them the number anymore. Get GameStop can be contacted at (817) 424-2000. Address. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. Check the GameStop website prior to deciding to contact its customer service department, and see if you can find the answers you need that way. ConsumerAffairs is not a government agency. they didn't check stores around me to see if they had any. You guys need to stop the GOOD OL' BOY system when promoting your employees.Ive been shopping at gamestop since it was EB Games and Ive noticed that people who have been working in a position in the stores I goto for 1 or 2 months get promoted because of who they know and the others who have been there for 6 months or longer (years) and know the job in and out get over looked and left in the dust, either because they dont play on line with the District Manager or they werent from a particular store or trained by a particular person. But usually, most of the outlets of GameStop open till 9 am. "Its amazing what GREED will do to you.". They then put me on hold. ", "Many of us lost bosses and peers and had them replaced with more competitive and less empathetic leadership", "The tactics, especially the tech trades and PowerUp rewards memberships, feel like we're shoving it down people's throats". Before GameStop, Jim was the . Business Profile GameStop, Inc. Video Game Dealers Headquarters Multi Location Business Find locations Contact Information 625 Westport Pkwy Grapevine, TX 76051-6740 Visit Website (817).
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