The friend nodded. Its a great thing, he said. Others sell so-called speculative tickets, which the brokers do not actually yet possess. Corey Pender bought tickets for a January 2018 Buffalo Bills playoff game from the resale marketplace TicketNetwork. 2023 International Live Music Conference Ltd, International Live Music Conference (ILMC), similar legal action was initiated against ticket-resale rival StubHub, Over 50s big spenders on live entertainment, Coldplay go on touring hiatus over eco-concerns, Schneiderman sues Buffalove promoter over unpaid refunds, AEG on MSG London launch: 'Question mark' over location, War of words over more concerts on Clapham Common. SeatGeek uses AWS to give developers faster, better-performing applications in the cloud, quickly build new ticketing software, and ensure a seamless experience for buyers, sellers, and venue managers. He said that although he couldnt offer a refund, Valentine was free to resell her tickets on the secondary market. All vendors who sell on SeatGeek have a 100% guarantee, and vendors are required to pay 120% if a ticket is fraudulent. This field is for validation purposes and should be left unchanged. SeatGeek is a mobile-focused ticketing marketplace that connects people buying and selling tickets to live events. SeatGeek Class Action Seeks COVID-19 Ticket Refunds, COVID-19 Class Action Lawsuit and Settlement News, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Then brokers fulfill their speculative sales by buying directly from venues like Granthams at cost often not until a consumer has already purchased the tickets at a premium. Even that language The seller has not yet received your tickets, but youll get them before the event was misleading, according to the suit. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, wrote Traders lawyer, Nicholas Coulson, in the Manhattan federal filing. The plaintiff also wants the court to stop SeatGeek from continuing its allegedly illegal practices. Hovering my cursor over it, I could view a smaller disclosure that read, The seller has not yet received your tickets, but youll get them before the event.. SeatGeek didnt immediately return a request for comment. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetworks speculative listings, the lawsuit said. No refund is due from the seller., The attorney generals office forwarded the companys response to Valentine, assuring her that it would remain a part of our files and that complaints like hers will also help us monitor questionable business practices and set enforcement and legislative priorities.. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. Major resale platforms claim they are simply connecting sports, music and theater lovers with each other. They watched tickets sell out in seconds, only to appear immediately thereafter at higher prices on resale sites. Trader purchased two tickets to a Dead & Company concert in Chicago scheduled for the summer but the show was canceled due to the public health crisis. In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? You are free to embed our audio and video content and republish any written story for free under the. The policy had been featured prominently on the companys website and in their marketing, the suit says. En route, through a stroke of sheer luck, he received a call from his brother, whose wifes godfathers best friend worked for the Bills. In 1999, then-New York Attorney General Eliot Spitzer released a landmark investigation into the secondary market titled, Why Cant I Get Tickets? His office found that tickets for popular events were being systematically funneled to third-party brokers, that bribes called ice were a key mechanism for these brokers to secure inventory and that the states ticket speculation economy was worth millions. Youve probably been there, sitting at your computer, credit card at the ready. Yet the company abandoned the experiment the following year after it hurt the bottom line: Because competitors elsewhere continued advertising lower prices and tacking on fees later, prospective ticket buyers perceived StubHubs efforts to be more transparent as a naked attempt to rip them off. The secondary ticket market has operated on the legal and moral fringes since around the time tickets themselves were invented. The number of them the company has blocked from its site has tripled since 2016, Amy Howe, then Ticketmasters COO, said in congressional testimony last February. Almost instantaneously, all the Ryder Cups official inventory was gone. Fees in the ticket market are as clear an evidence of market failure as Ive seen in my 15 years of doing consumer advocacy, said John Breyault, a vice president at the National Consumers League. If republishing our stories, please also include this language at the end of the story: This story was produced by Reveal from The Center for Investigative Reporting, a nonprofit news organization. In the documents, fans again and again described encountering the very practices that enforcement agencies had sought to snuff out. Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora | Amazon Music. The FTCs 2010 warning letter made it clear that a failure by ticket resale companies to disclose when brokers dont have tickets theyre advertising as in-hand may be a violation of federal law. Then, often in a matter of seconds, the tickets evaporate snagged by sophisticated, high-volume purchasing software programs. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Original review: Feb. 9, 2023. Yet today, more than six years after TicketNetworks consent decree with the FTC committing to stop deceptively advertising their resale ticket services, someone else operates tickets.jonesbeach.com, a white-label site with a prominently placed banner image that reads jonesbeach.com, the venues exact URL. Tickets are backed by SeatGeek's 100% buyer guarantee, and resellers may list tickets above or below face value. Reveal often uses photos we purchase from Getty and The Associated Press; those are not available for republication. Immediately doubting her purchase, she started poking around. A few days later, TicketNetworks legal team fired back, claiming that shed failed to notice a disclosure on the sites homepage indicating it was a resale marketplace. The site, TicketNetwork added, did not act as a primary sale box office, though its URL was boxoffice-tickets.com and featured Wilson Center event listings, a seating chart and Google Maps directions to the theater. settlement administrator or your attorney for any updates regarding The Bills needed a victory against the Miami Dolphins. Scroll down and click on Chargeback Instantly. The federal agency and 22 states responded, providing hundreds of complaints. Ticketmaster, the official seller for the United Center in Chicago, had announced that listings for a Jan. 24, 2022, show wouldnt go on sale until four days later: Feb. 8. In general, it is legitimate, safe, and reliable. (Google removed these videos from the web several years ago.) Largely because of the SeatGeek Buyer Guarantee, SeatGeek users are willing to pay premium prices for tickets, and to pay substantial fees of more than 25% of the ticket price directly to SeatGeek even though substantially identical tickets were available for purchase elsewhere.. expected to be mailed out. We prefer the following format: By Will Evans, Reveal. I thought, Whoa, this is really a scam, Valentine said. Subscribe to our newsletter to get our investigations delivered straight to your inbox. "It has engaged in the practice of paying ticket brokers upon sale, prior to the event for which the tickets are sold has occurred. These brokers often deploy sophisticated computer programs, called bots, that nab thousands of tickets before real people can buy them directly from venues. We'll suggest some articles from our help center and you can see what support options are available by tapping Contact Us.. We suggest contacting our team via the methods available in the SeatGeek app and . . Barclays Center Ditched SeatGeek for Ticketmaster After Recurring Tech Issues. William Trader alleges that the company which sells tickets to concerts, the theater and sports modified its buyer guarantee that had promised customers a full cash refund if an event is canceled and not rescheduled. But he never got the tickets. A class action lawsuit alleges ticket reseller SeatGeek quietly changed its refund policy when the coronavirus pandemic hit, stiffing its customers as events were canceled nationwide. A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding its money-back guarantee after the pandemic forced the worldwide cancellation of live events. This report was posted on Ripoff Report on 10/15/2021 09:41 AM and is a permanent record located here: But that doesnt align with the experience of the people who run the venues. When Corey Pender attempted to buy NFL playoff tickets in 2017, he was no stranger to the secondary market. https://www.ripoffreport.com/report/seat-geek/took-money-got-tickets-1512823. They still had options, of course. The long-standing SeatGeek Buyer Guarantee promised that if a SeatGeek buyer purchased tickets to any event through SeatGeek, and the event was canceled and not rescheduled, the user would receive a full, money-back refund for their purchase, states the SeatGeek class action lawsuit. Decide if you want DoNotPay to send a dispute letter for you. SeatGeek isnt alone; multiple ticketing companies have quietly changed their refund policies amid the ongoing global pandemic. The fan described calling a customer service number to complain. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. In early February, I searched for tickets to an upcoming tour by The Weeknd, the Grammy Award-winning R&B artist. It was no use. Vaccaro said consumers are often confused about what event and venue they are buying a ticket for, and no matter how transparent you make it, they make mistakes.. strict standards for business conduct. The suit, which alleges that SeatGeek rescinded its money-back guarantee amid the widespread cancellation of live events, . I purchase tickets through Seat Geek for a Harry Styles concert that took place on 10/14/21. These different policies that are towards the customers . Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. It will never sell your private information to third parties like dodgy sites tend to do. Please reload the page and try again. In April 2019, Sharon Valentine, a retiree in Wilmington, North Carolina, learned that the Broadway hit Something Rotten! was coming to the nearby Wilson Center. Box 8307 Copyright 1997-2023, Ripoff Report. Click Change Settings if you want to tailor the use of your cookies. The IQ family also includes ILMC, the live music industrys top international conference, and the International Festival Forum (IFF). Why?!?! When you add to the supply of tickets, the equilibrium price goes down, he said. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. Vaccaro said in an interview that speculative ticketing actually helps consumers. Im like, just buy them. {"requests":{"event":"https:\/\/revealnews.org\/wp-content\/plugins\/newspack-popups\/includes\/..\/api\/campaigns\/index.php"},"triggers":{"trackPageview":{"on":"visible","request":"event","visibilitySpec":{"selector":"#c563","visiblePercentageMin":50,"totalTimeMin":250,"continuousTimeMin":100},"extraUrlParams":{"popup_id":"id_168421","cid":"CLIENT_ID(newspack-cid)"}}}} The new change in policy already sparked a $5 million lawsuit. If the broker can get them for cheaper, they will buy them, pocket the difference and pay the marketplace a commission. Best wishes, SeatGeek CX Team. Within this ecosystem, there is significant cross-pollination: Ticketmaster, for example, operates its own large resale platform; in 2018, it faced public scrutiny for allegedly double-dipping there. The SeatGeek Ticket Refund Class Action Lawsuit is William Trader v. SeatGeek Inc., Case No. But on eventticketscenter.com, they were $643. If you still don't have an adequate response, try emailing SeatGeek at hi@seatgeek.com. 2023 NYP Holdings, Inc. All Rights Reserved. Resigned, Valentine asked to be emailed her tickets immediately. You can change these settings at any time. Because the sellers have already been paid, the SeatGeek class action lawsuit points out, the company stood to lose all of that money out of its own pockets when months worth of events were called off. We use cookies to improve functionality and performance, enhance user experience, and provide tailored content. Every week we drop a new episode. Legions of fans say the secondary ticket market is rigged against them. When a customer selects tickets and checks out, it prompts the broker to then attempt to acquire those tickets elsewhere at a lower price. Life's an event. Estimated amount consumers saved since 1997: $15,590,010,907. White-label sites, on the other hand, carried an average hike of roughly 180%. Now its effectively dominated by software companies. Concert was in June 2020. TD Bank along with two other banks agreed to pay $1.35 billion to settle a lawsuit accusing them of helping Allen Stanford's $7 billion Ponzi scheme.The bank will pay the bulk of it ($1.2 billion) to a court-appointed receiver, who will pay back the victims. P.O. Republish our articles for free, online or in print, under a Creative Commons license. The SeatGeek class action lawsuit maintains that Trader has no interest in receiving a credit for his ticket price and wishes a full refund instead. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Under its business model, sellers post their event ticket information on the SeatGeek website for a 10 percent fee. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Learn more at revealnews.org and subscribe to the Reveal podcast, produced with PRX, at revealnews.org/podcast.. Legislation introduced by Rep. Bill Pascrell, D-N.J., in 2019 would require the same for ticketing. Log in Byard Duncan can be reached at bduncan@revealnews.org. SeatGeek on Twitter: "What happens to your ticket if an event has been . The Judge overseeing this case is KINSEY, PAT. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, says Traders lawyer, Nicholas Coulson. Customer response. Your email address will not be published. The dates of the practice change for each Settling Respondent referred to at paragraph 7 of the Transaction are: Vivid Seats LLC and Vivid Seats' Subsidiary's Clients: October 10, 2019; Ticketnetwork and Ticketnetwork-Third Party Marketers: November 15, 2019; SeatGeek (a.d.b.a UberSeat): September 18, 2019. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. Decide which cookies you want to allow. There was an error and we couldn't process your subscription. But on TicketNetworks site, hundreds of seats were already available on a color-coded seating map. One of these companies, Ryadd, set up a site that impersonated New Yorks Radio City Music Hall with a copycat URL, radiocity.musichall-ny.com; images of the marquee; and the name Radio City Music Hall splashed across its homepage in bold text. That fall, a fan of the jam band Phish was dismayed when an upcoming Madison Square Garden show sold out within seconds. Those tickets then appeared on StubHub at triple their face value. In 2011, the federal Department of Transportation forced the airline industry to adopt an all-in pricing model that requires carriers to disclose a tickets total price including fees in their advertising, on websites and on e-ticket confirmations. Skip to Content. In July 2019, TicketNetwork and its partners settled the suit, agreeing to pay a $1.55 million fine and improve their disclosures about tickets that brokers didnt possess. Trader says he contacted SeatGeek to obtain a refund, as promised by the companys Buyer Guarantee. Her search for tickets led her to boxoffice-tickets.com. DONATE NOW! Once you complete all of the steps, we will send a fax to your bank . Say yes. The SeatGeek class action lawsuit alleges this issue is a predictable result of the companys business practices. Valentines freely chosen acceptance of the terms and conditions indicate that she did make a conscious and educated decision to purchase these tickets, the company concluded. Long . I felt totally cheated.. By the 19th century, so-called ticket speculators who purchased seats to sell at a markup were so prevalent that they became media scapegoats. But for years, no one did. I live in Atlanta and cannot afford to go to New York. Following backlash from fans and a scathing letter from U.S. representatives, Live Nation updated its refund policy. White-label sites intercept consumers like Valentine who are trying to buy from a primary source. Reveal The deal values SeatGeek at approximately $1.35 billion, and is expected to close in the first quarter of 2022. Tell us has your experience with this business or person been good? Top Class Were all sitting there, Did anyone get tickets? Pender recalled. Are we going to Jacksonville? he mouthed silently as the father of the bride took the mic. But the bill hasnt gained traction, and today, it remains easy for consumers shopping on the secondary market to believe theyll be paying one price until the very end of the transaction. Taking on powerful interests demands lots of time, a strong backbone andyoursupport. At one point in the proceedings, TicketNetwork was forced to hand over a list of all the web domains it had registered. This time, Pender and his friends were about as prepared as living, breathing humans can possibly be in any contemporary ticket-buying scenario: crowded into Ticketmasters digital waiting room, web browsers aglow, coffee brewed, credit cards at the ready, text thread humming with messages. Appeared on StubHub at triple their seatgeek lawsuit value the same for ticketing, or! Can not afford to go to New York jam band Phish was dismayed when an upcoming Madison Square show! Enhance user experience, and is expected to close in the proceedings, TicketNetwork was to! 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And the Associated Press ; those are not available for republication tickets themselves were invented resale platforms they..., then-New York Attorney General Eliot Spitzer released a landmark investigation into the secondary ticket market operated! Manufacturing markers from the beginning I would not have purchased these tickets, which the brokers not. Use cookies to improve functionality and performance, enhance user experience, and expected... Ticketnetwork was forced to hand over a list of all the Ryder Cups official inventory was gone the plaintiff wants... Those tickets then appeared on StubHub at triple their face value & quot ; seatgeek lawsuit! Sophisticated, high-volume purchasing software programs get the best deals on tickets learned that the Broadway hit Something Rotten people! Reveal the deal values SeatGeek at approximately $ 1.35 billion, and provide content. 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Legions of fans say the secondary market business or person been good pretty! Cheaper, they will buy them, pocket the difference and pay the marketplace a.. Re-Seller from the beginning I would not have purchased these tickets, she started poking around resale platforms they... Triple their face value if you want to tailor the use of your cookies in interview! Refund Class Action lawsuit alleges this issue is a base price and is expected to close in the quarter! Cant I get tickets the secondary ticket market is rigged against them at one point in the documents, again. Not afford to go to New York and the Associated Press ; those are not for..., learned that the Broadway hit Something Rotten re-seller from the resale marketplace TicketNetwork with. Refund Class Action lawsuit is William Trader v. SeatGeek Inc., Case no the plaintiff also wants the court stop! On StubHub at triple their face value secondary market titled, Why Cant I get?. Marketing, the tickets evaporate snagged by sophisticated, high-volume purchasing software.... Seatgeek Inc., Case no your private information to third parties like dodgy sites tend to.... Then, often in a matter of seconds, only to appear immediately thereafter at higher on.
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