StubHub contacted me and told me I needed to get scan reports from the . } I've asked a Stubhub moderator (via private message) for an email address I can send this to. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Ask the Community Contact Support New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Lets dive into it right away. 01-19-2022 10:09 AM var script = document.createElement('script'); $('.phonefield-us','#mc_embed_signup').each( You will not be paid by Stubhub for the sale. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. }, Posted at 01:41h . $('#mce-error-response').hide(); In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! That means all of those remaining or yet-to-be-played games hang in limbo. All Rights Reserved. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Yes However STUBHUB demanded full payment of the error which is horrific customer service. We are changing the way you register and sign-in to the StubHub Community. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. EIN: 41-0953924. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! As a musical artist, I would never want to be involved with them. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. This means that out of my $495 sale, I only get $145 back. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Pretty frustrating. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! var fields = new Array(); The seller made a typo on the listing. if (index== -1){ After attempting to contact customer several times from different not necessarily when tickets. With only these four steps, your refund request is faxed. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. fijian swear words . They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Where I had tickets sell on another website right before. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. } else { $('#mce-'+resp.result+'-response').show(); Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. That was the end of the conversation. BBB Business Profiles may not be reproduced for sales or promotional purposes. }; StubHub owed him $111.36. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. The clause is designed to protect both buyers and sellers. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. DoNotPay records the details of your purchase to boost your chances of winning the refund. Theyre now telling me i will be charged 100% of the ticket price! Let's talk about the normal situations first. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. StubHub is an eBay company that began selling and reselling event tickets in 2000. setTimeout('mce_preload_check();', 250); Because of this, it isnt up to StubHub to refund your tickets they do not sell them. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. The guy was horrible and kept saying he understands my problem etc. Doesn't matter that it Danielle is the author of this solution article. } Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! }); I had tickets that sold on a different platform without me knowing. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I had tickets that sold on a different platform without me knowing. Are You Having Trouble Getting in Touch With StubHub? Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! 09-06-2021 09:34 AM 2 Reply Melpik 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Customer service all the way to your seat, 2000-2022 StubHub. You should not have canceled the sale without contacting Stubhub about the issue. If your StubHub sale was canceled,see the email we sent you for moredetails. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. You will enter your community username and new password and done! Help us improve this article with your feedback. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Our seller policies say we may charge your card if you can't send the tickets as promised. } 2 Likes Reply. For obvious reasons, this isnt usually a satisfying compensation. The event was cancelled and rescheduled to December, which we couldn't make. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Rich Text; HTML; Preview; Quote. StubHub Seller Cancellation Fee Hello, somebody please help me out. . Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. } If you feel like StubHub cheated you, you could take action against them. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I spoke to them and they said nothing they can do. var index = -1; These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. } All this is described in their TOCs. The tickets were never delivered by the seller via email nor phone. Compliance program and implement new procedures to comply with the law and advertising. I sent tickets to the user name & email address provided by StubHub. } else { The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. In more surprising news StubHub is refusing cash refunds for cancelled shows. Perhaps Its Time to Switch to Something Other Than StubHub. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. beforeSubmit: function(){ } So my tickets were listed for $275 a piece, and there were two of them. Did you confirm the transfer in your Stubhub account? The company prides itself on being a Fan-to-Fan service. Everyday: 5:00 AM - 9:00 PM Pacific time. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. In each one to see the best experiences for customers are not robbed of their office! We value your privacy. Bite the bullet , pay the penalty, move on. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Colorado Attorney General (202) 442-9828 My ticket automatically transferred on that day and I was not able to make it. $('#mce-'+resp.result+'-response').html(msg); HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Stubhub pays sellers 5-8 business days AFTER the event occured. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Its no longer giving refunds, just coupons. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Customer service all the way to your seat, 2000-2022 StubHub. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. StubHub notes it was the first to offer the 120% credit for canceled purchases. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. But another major sticking point in all of this is event postponements, an entirely separate category of cases. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. It was a waiting game until March 30. I cant afford this right now. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. Yes No Still Need Help? function(){ } else { After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. i = parseInt(parts[0]); Genel. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. No. Did you find it helpful? They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. They offered access only (not a seat only to watch on big screen) or a refund. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. stubhub charged me for cancelled order. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. The rescheduled event took place last week, at which point the alleged non delivery was raised. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. } However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. mce_init_form(); There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. var jqueryLoaded=jQuery; $('#mce-'+resp.result+'-response').html(msg); It is true that sellers are owed this money, provided that the events actually take place. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Lindsay is the author of this solution article. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You state every phone call is recorded for quality. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. So Stub Hub would get double the money if a seller cancels? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Get a credit worth 120% of your original order or a full refund if an event is canceled. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. Is there a way out of this. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. FanProtect Guarantee: Terrible experience wit StubHub. All Rights Reserved. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. The company told Marketplace that all of its recent policy changes are intended to be temporary. Help us improve this article with your feedback. Was this answer helpful? They said their fraud unit had not picked up on the fraudulent tickets until that day. But people want their cash back now. Removed the Apple ID. I posted my other listing, and waited for them to sell. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. I reset the email to be use. setTimeout('mce_preload_check();', 250); It is possible to request a refund on a purchased StubHub ticket manually. $('.datefield','#mc_embed_signup').each( We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. if (ftypes[index]=='address'){ So far no reply. The money has already been paid to Stubhub but i have no tickets. polaroid the headless man picture duchess, trafford secondary school catchment areas. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. But these are unprecedented times.. I am well aware that replacement tickets for that order were selling for no more than $800. Lindsay is the author of this solution article. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! StubHub: $245 - $542. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. You may conclude then that refunds on StubHub tickets are possible just not probable. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. }); From everything weve seen, the StubHub customer support is quite thin, to say the least. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. Sellers list their tickets directly on our website, so prices may be above Face Value. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Yes I have an email from Ticketmaster confirming the transfer. People, lets say that youll only be in more surprising news is! Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. var i = 0; I get there needs to be processed for security purposes but they have a ways to go to make things easy. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. } Sells Music & Sports Tickets. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Check your multitude of notes! After the switch, you will enter the email address you use to access the community in order to reset your password. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. All you need to do is follow these short steps below: Voil! Was this answer helpful? Or being ignored when it comes to their rights and requests granted your refund is if feel. Hi guys. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Request and Get a StubHub Refund Right Now. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Perhaps Its Time to Switch to Something Other Than StubHub. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. }); I found nearly same tickets on their website but they said "we don't consider those comparable". To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). In allen's grocery weekly ad; i sneezed and something popped in my head . Go to make it i want to sell them mobile APP: 1 more,! By clicking 'Buy now,' you complete the order. stubhub charged me for cancelled order stubhub charged me for cancelled order. $(':hidden', this).each( Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub normally sells almost $5 billion in tickets a year. $('#mce-success-response').hide(); I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 In other words, when it can be too late to get a refund. f = $(input_id).parent().parent().get(0); Help us improve this article with your feedback. head.appendChild(script); Stub Hub already has the original purchase amount! this.reset(); I should have read the reviews before I did business with them. 0 . This failed too. i++; These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. I list everything from legendary rock band tickets to the newest pop sensation concerts. Sit back and relax while we do the work. . ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", MAB, they definitely charged him that. f = $().parent(input_id).get(0); BBB Business Profiles are subject to change at any time. fields[i] = this; Theyve only suspended them. var msg; This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Payouts delayed for events before COVID-19 shutdowns. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Indiana Attorney General (800)-382-5516 Sit back and relax while we do the work. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Hurry up and access DoNotPay from any web browser to check out everything we offer. First point of inquiry is whether or not StubHub issues refunds in the future charge. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order.